FAQs
FAQs
General Information
Q: What types of vehicles do you offer for rent?
A: We offer a wide range of vehicles, including compact cars, sedans, SUVs, luxury cars, vans, and trucks to suit various needs.
Q: Where are your rental locations?
A: Our primary location is in Durres, Albania, but we have multiple pickup and drop-off points throughout the country for your convenience.
Q: What are your office hours?
A: Our office is open from 8:00 AM to 8:00 PM, Monday through Sunday. However, our online booking system is available 24/7.
Booking and Reservations
Q: How can I make a reservation?
A: You can make a reservation online through our website, by calling our customer service number, or by visiting one of our rental locations.
Q: Can I modify or cancel my reservation?
A: Yes, you can modify or cancel your reservation online or by contacting our customer service team. Please review our cancellation policy for more details on any applicable fees.
Q: What information do I need to provide to rent a car?
A: You will need to provide a valid driver’s license, a credit card in your name, and proof of insurance. International renters may also need to present a passport and an International Driving Permit (IDP).
Rental Policies
Q: What are the age requirements for renting a car?
A: Renters must be at least 18 years old.
Q: Is there a mileage limit on rental cars?
A: Most of our rentals come with unlimited mileage. However, some specialty vehicles may have mileage restrictions. Please check the specific terms for your rental.
Q: What is your fuel policy?
A: Cars are provided with a full tank of fuel and should be returned full. Alternatively, you can opt for our prepaid fuel option.
Payment and Fees
Q: What forms of payment do you accept?
A: We accept major credit cards including Visa, MasterCard, and American Express. Debit cards may be accepted with certain restrictions.
Q: Are there any additional fees I should be aware of?
A: Additional fees may include young driver surcharges, additional driver fees, GPS rental, child seat rental, and late return fees. All fees will be detailed in your rental agreement.
Q: Do you require a security deposit?
A: Yes, a security deposit is required and will be held on your credit card for the duration of the rental. The amount varies based on the type of vehicle and rental duration.
Insurance and Protection
Q: What insurance is included with my rental?
A: Basic insurance coverage is included with all rentals. Additional coverage options, such as collision damage waiver (CDW) and theft protection, can be purchased for extra peace of mind.
Q: Can I use my personal car insurance for the rental?
A: Yes, many personal car insurance policies cover rental cars. Please check with your insurance provider to confirm coverage.
Q: What should I do in case of an accident or breakdown?
A: In case of an accident, contact the local authorities and our emergency hotline immediately. For breakdowns, our 24/7 roadside assistance is available to help.
If you have any other questions or need further assistance, please feel free to contact our customer service team.
We look forward to serving you and making your rental experience as smooth as possible!